Impartiality Policy

Certiva is committed to provide its services (Certification) an independent and impartial to all its clients in a manner that is most competitive and adds value to its client to the ultimate customer’s satisfaction. All information obtained while conducting our activities is confidential and kept secured, locked and under cameras surveillance.
CERTIVA aims to promote, encourage awareness, environmental and help to continuously improve within food industry and others industry, commerce and the public domain.
In CERTIVA we understand the importance of impartiality in carrying out our all activities, manage conflict of interest and ensure the objectivity of our activities and ensuring that employees work in non-discriminatory circumstances.
CERTIVA provides its certification activity complying with the international standard ISO/ IEC 17021:2015 – Conformity assessment — Requirements for bodies providing audit and certification of management systems and ISO/TS 22003:2022 Food safety management systems — Requirements for bodies providing audit and certification of food safety management systems
CERTIVA make sure of the competence of its staff and only deploy who demonstrate, at a minimum, the relevant knowledge, skills.
CERTIVA assure the continuous monitoring and supervision of their Personnel activities to assure that the work is accomplished in the proper way and have reached an adequate result.
CERTIVA confirms zero tolerance of corruption and bribery.
CERTIVA Always keep supportive evidence from each audit performed, CERTIVA states in its certification agreement that auditors are obliged to take pictures, photocopies of documents that support the conclusion of the report.
Each auditor is obliged to prove his presence on site using specific mobile program to allocate locations on the starting and ending of the audit.
Certiva Declaration of human rights:
The responsibility to respect human rights is a global standard of expected conduct for all business enterprises wherever they operate. It exists independently of States’ abilities and/or willingness to fulfil their own human rights obligations, and does not diminish those obligations. And it exists over and above compliance with national laws and regulations protecting human rights. Addressing adverse human rights impacts requires taking adequate measures for their prevention, mitigation and, where appropriate, remediation. Business enterprises may undertake other commitments or activities to support and promote human rights, which may contribute to the enjoyment of rights. But this does not offset a failure to respect human rights throughout their operations. Business enterprises should not undermine States’ abilities to meet their own human rights obligations, including by actions that might weaken the integrity of judicial processes.
Certiva will always refer back to the United Nations Guiding principles on business and human rights
In consistence with the mission and vision of CERTIVA is committed to:
• Perform our services that meet customer’s needs as well as comply with the international standards;
• Good professional practice;
• Comply with the international standards as well as all applicable statutory and legal requirements.
We wish to achieve our aims and recognize that effective management of our staff will protecting our people and the environment in which we work. It is a fundamental and integral part of our business strategy.
We will achieve this by:
• Offering a certification service that is fair impartial and objective to all who wish to avail themselves of our service carrying out that the application is within CERTIVA scope ,
• Providing our customers with a professional service (certification) that is perceived to add value to their business and satisfy their expectations,
• As per Certiva General policy for certification/there is no delegation for decision outside Certiva
• Practice clear principles for certification through the work of competent staff,
• Provide and ensure a safe working environment, conditions and equipment, coupled with training that will provide our employees with the knowledge and information necessary to safely carry out their assigned duties,
• Protecting the health and safety of our employees, customers and third parties,
• Taking care of the work and performing evaluation of our staff
• Continuously inform and train our staff to offer continuously improving the service,
• conformity audit report and training program that meets expectations of our customers, as well as the safe guarding committee and the same requirements that standard sets,
• Developing an open exchange of information with organizations about our service that we offer,
• Communicating this policy to our staff, customers and interested parties